How do we work?
When implementing AI voice agents and automations
Free consultation and needs analysis
We discuss your current process, typical customer conversations, workload, systems you use and the problems you want to solve.Together, we identify the most valuable use cases for an AI voice agent or automation. At this stage, we can usually provide an initial assessment of feasibility and an estimated price range.
1
Scope and clear proposal
We define exactly what the solution should do: which calls or processes it should handle, what information it needs, when it should involve a human and which systems it should communicate with.You receive a clear proposal covering the scope, implementation, integrations, estimated timeline and price. For custom projects, we usually work on a fixed-price basis agreed before development starts.
2
Conversation and process design
For voice AI projects, we design how the agent should conduct conversations, understand customer requests, ask questions, make decisions and handle unusual situations.We also define workflows behind the conversation — for example bookings, order enquiries, lead collection, SMS messages, notifications or transferring cases to your employees.The goal is not simply to make the AI talk, but to make it work according to the real processes of your company.
3
AI development and integrations
We build and configure the AI agent and the automations behind it.Depending on the project, we integrate it with your existing systems — such as calendars, CRM, booking software, e-commerce platforms, APIs, databases, Google Sheets or internal company tools.Where direct integration is not available, we look for practical alternatives instead of forcing unnecessary complexity.
4
Testing with real-life scenarios
We test the solution against realistic conversations and situations, including unusual requests, misunderstandings, interruptions and cases that should be escalated to a person.For voice agents, we verify not only whether the correct action is performed, but also whether the conversation sounds natural, stays on topic and does not invent information.You can then test the solution yourself and provide your feedback.
5
Refinement and acceptance
Based on testing and your feedback, we improve conversations, business rules, integrations and edge cases.We continue until the agreed scope works reliably and the solution is ready for production use.Before launch, we jointly verify the key scenarios and acceptance criteria defined for the project.
6
Launch and monitoring
We deploy the solution in your real environment and connect the production phone number, integrations and workflows.During the first stage of operation, we monitor how the AI performs with real customers. Real conversations often reveal situations that are difficult to predict during development, so we use them to make the solution even more reliable.
7
Support and continuous improvement
AI solutions can be improved as your business changes.We can update the agent's knowledge, conversation rules, integrations and automations, add new functions and optimize the system based on real usage.We also provide ongoing technical support and help you identify further processes where AI can save time, reduce repetitive work or improve customer service.
8
And how we work when developing custom software
Free consultation
Individual approach and commitment right from the start! Understanding your needs and the way your company works is the basis for determining how appropriate, tailor-made software should work to streamline your business. That is why it is so important that you provide us with as much information and material as you can when we discuss your needs and requirements. Together, we set the scope of the application in points. Then we present a detailed offer. But first, we can do a quick estimate (provide a price range) based on our initial conversation.
1
Specification, agreement
We sign a contract with the agreed scope of application in the attachment. You make a 30% advance payment. We start our work!
2
User interface design
The application must be ergonomic, attract the user's attention and graphically correspond to your brand. That is why we are happy to use your logo and colour suggestions. Our UI / UX designer will collect everything and create a modern, aesthetic and ergonomic UI design of the application for your approval. We remain open to your comments. We work until the design is approved by you.
3
Programming
Having the specification and UI design - we have a straightforward way to implement the application. We start programming work, which lasts a few months. Typically, a mobile app developer, web developer, and project manager are needed. We use proven technologies: PHP, Vue, Flutter, Kotlin and Swift. Internal technical documentation is created. After each important stage, we show you the state of work - the application.
4
Application tests
We test the application, all functionality, and control flow on various browsers and mobile devices that differ in screen size and other parameters. Then we provide you with the application for your tests.
5
Acceptance
After your tests and comments, our corrections, and then your acceptance of the application – we settle the remaining 70% of the amount for the application scope specified in the contract. We provide you with 100% of the intellectual property rights.
6
Installations and publishing
We install the web and administrative part of the application on your server. The Android mobile app is installed in the Google Play on your account (or your server for your employees' use). The iOS app is installed in the App Store on your account (or in Apple Business Manager for your employees' use). We provide you with the source codes of the application.
7
Guarantee of quality
We provide a 12-month guarantee for the correct operation of the application, fast and free bug fixing, and adaptation of the mobile apps to new Android and iOS platforms. We also offer modifications to the application, priced individually according to our current hourly rate.