Save time and boost your profits with our custom field service software
Custom field service software created for you, according to your way of working, your needs, and your documents – will optimize your work more than some ready-made application.
It will contain only what you require – so it will be easier to implement and more convenient to use. And the fee is a one-off.
Problems and challenges of our Clients
Are you experiencing one of these?
- Time-consuming creation, disposition, and management of orders.
- Working on paper, Excel sheets, outdated or suboptimal software - resulting in lost or outdated data, slow information flow.
- No control over your service technicians (or other workers) in the field, and ongoing orders. Impeded internal communication.
- Lack of a consistent and transparent knowledge base of your clients, their locations, equipment, and service history.
- Problems in communication with your clients.
- Lack of a mobile app that allows your technicians to work in the field without access to a computer and the Internet.
- Scattered information in different software, not integrated - resulting in lost time.
Custom field service software - your benefits
- Adaptation and optimization - each application is custom-made. Sample case studies from our portfolio (like Soimul Taberei) show 50 - 70% reduction in order processing time after the implementation of our custom field service software!
- Convenience - creating and assigning orders to your service technicians is quick and easy in a convenient administration panel. All data on service orders, service history, manuals, and documentation files are available simply and clearly in the service technician app on the phone or tablet. The results of the service technicians' work, photos, and signatures - are clearly and conveniently present in the admin panel.
- Speed - the service technician immediately receives orders for execution. The results of the service work are immediately visible in the administration panel. Service protocol with customer's signature - automatically sent to their e-mail address.
- Confident control - no data is lost; they are all easily accessible. There is access to order details, photo documentation, descriptive documentation and full service history of the machine or device. There is also greater control over the data filled in by the service technician because the form in the mobile app forces him to enter the required data. It is also possible to control the locations of service technicians in the field.
- Easy contact - easy communication between the service technician and the office. Fast document flow.
- Thanks to the implementation of such an application, it is possible to obtain an increase in the number of serviced service orders processed with less workload and shortening the time of order service.
- Our custom field service software means higher profit and greater satisfaction of customers and employees
Admin panel for office workers - possible functionalities
- Defining data of customers, service technicians, devices, and models as well as their documentation, and parts. The custom data structure of any complexity.
- Documents and manuals management
- Scheduling service orders - manually or automatically. The structure of the service order data is determined individually after learning your needs. So are the data entered in the mobile app.
- Assigning orders to service technicians – manually, automatically, or by the service technicians themselves. Depending on your needs.
- Convenient viewing of the status of service orders, together with data entered by service technicians, and photos from the mobile app; optionally also with videos and customer signatures. Overdue or short-term orders - are marked on the list so they do not escape the operator's attention.
- Received data result in the immediate creation of a PDF service protocol with the customer's signature and automatically sending it to the customer's e-mail address.
- Service history of the device with information: who, what, when.
- Easy contact with a service technician via chat, and push notifications.
- Map view of customers, installations, and the GPS positions of service technicians in the field.
- Optional: management of inspections and complaints.
- Optional: management of distributors, installation companies - subcontractors.
- Optional: inventory documents management. It is also possible to integrate our custom field service software with an external warehouse application.
- Optional: training management, service engineer certificates and news.
- Various other functionalities are possible. Contact us for more info.
- Technologies: PHP, MariaDB, Vue.js.
An app for service technician
- Employee login
- GPS position sending - in the background
- List of service orders
- Order details, customer data, devices being serviced, service history, devices documentation and manuals
- Service form of any structure, according to your needs – to be filled by the employee. Possible entry of used parts, time, and labour cost.
- Taking photos or select previously captured photos from your device's gallery. Possibility to make videos.
- Entering the signature of the service technician and / or customer - on the mobile device.
- Sending order data - when there is a good Internet connection. The application also works offline
- Push notifications about assignment of an order
- Chat with the panel operator
- Map with customer locations, navigation
- Optional: entering new installations, complaints, servicing inspections.
- Various other functionalities are possible. Contact us for more info.
- Technologies: Flutter, Android SDK (Kotlin), iOS (Swift).
Custom field service software - prices
The prices given are indicative. Each project is priced individually.
No software, or your current software not adapted to the way you work
- Current capacity, number of orders, and profits
- Waste of time and money
- Suboptimal, uncomfortable work
- Lack of full control, possibly lost data
- Frustration
The sum of monthly instalments for your current software
Medium-size custom field service software
- Duration: 3 - 4 months
- Technologies: PHP+ Flutter
- Team size: 6 people
- Admin panel for office workers, managers. Possible panel functionalities are listed above.
- Android and iOS mobile applications for your service technicians or other field workers. Possible app functionalities are listed above.
- All required installations
- Intellectual property rights transfer
- Source codes
- 12 months warranty
- Higher efficiency (more orders handled with a given amount of work and time), higher profits.
- Saved time and money
- Optimal, comfortable work in your software
- Full control; all the data are available quickly and conveniently
- Peace of mind
20,000
Large-size custom field service software
- Duration: from 6 months
- Technologies: PHP+ Flutter
- Team size: 6 people
- All the features like in the previous option
- Various other custom features and functionalities, specific to your company needs, like some or all of the below features.
- Managing installation companies, distributors, certified service companies, their certificates, employees (each has their own access to the panel).
- Managing product categories, brands, and models of devices.
- Handling machines installations, start-ups, inspections and complaints.
- Fully flexible structure of service orders and protocols defined in the admin panel.
- Internal admission documents (for inventory), device units, spare parts.
- Other features and functionalities are possible. Contact us!
50,000
Field service custom software development – how do we work?
- 1. Free consultation
- 2. Design and implementation
- 3. Enjoying the benefits!
Our clients enjoy 70% faster operations and more profit
Testimonials about our custom field service software development company
In our opinion, the best recommendation
Why our custom field service software development company?
- Quick quote
- Insight and optimization
- Experience in various industries
- Proven technologies
- Fast implementation
- Good communication
- Guarantee of quality
- Competitive prices
- Quick quote
- Insight and optimization
- Experience in various industries
- Proven technologies
- Fast implementation
- Good communication
- Guarantee of quality
- Competitive prices
Frequently asked questions
-
But we already rent SaaS software, or have some software.
Modern custom field service software, “tailor-made” for your company, will provide better optimization, certainty of maintenance, convenience of use, ownership and involves a one-time fee. We write more about this in an article. -
Can you do it?
We have been developing mobile applications for a dozen years, and custom field service software for ten. So we probably can. When we can't do something, or need to figure out how to do it, we always talk about it. This is especially true for possible integrations with external systems, which we carefully analyse before taking on a project. -
How much does it cost and why? Who participates in the project?
A project to develop custom field service software with a mobile app for service technicians (or other employees in the field) usually takes about 3 - 4 months. It often involves 6 specialists: an analyst, a project manager, a mobile application user interface designer, a developer creating the core part of the software and API, a mobile application developer and a tester. With us, you don't pay for a big office, a board of directors, employees not related to the development of the application, but only the listed people. We have already created software for small and large service companies and fit within budgets. We always include a spreadsheet of estimated hours of work of each person in the project with the offer.
Do you have questions or comments?
Write to us, we will be happy to help.
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