Save time and boost your profits with our custom field service software

Custom field service software created for you, according to your way of working, your needs, and your documents – will optimize your work more than some ready-made application.
It will contain only what you require – so it will be easier to implement and more convenient to use. And the fee is a one-off.

Problems and challenges of our Clients

Are you experiencing one of these?

Time-consuming creation, disposition, and management of orders.
Working on paper, Excel sheets, outdated or suboptimal software - resulting in lost or outdated data, slow information flow.
No control over your service technicians (or other workers) in the field, and ongoing orders. Impeded internal communication.
Lack of a consistent and transparent knowledge base of your clients, their locations, equipment, and customer history.
Problems in communication with your clients.
Lack of a mobile app that allows your technicians to work in the field without access to a computer and the Internet.
Scattered information in different software, not integrated - resulting in lost time.

Custom field service software - your benefits

Adaptation and optimization - each application is custom-made. Sample case studies from our portfolio (like Soimul Taberei) show 50 - 70% reduction in order processing time after the implementation of our custom field service software!
Convenience - creating and assigning orders to your service technicians is quick and easy in a convenient administration panel. All data on service orders, service history, manuals, and documentation files are available simply and clearly in the service technician app on the phone or tablet. The results of the field technicians' work, photos, and signatures - are clearly and conveniently present in the admin panel.
Speed - the service technician immediately receives orders for execution. The results of the service work are immediately visible in the administration panel. Service protocol with customer's signature - automatically sent to their e-mail address.
Confident control - no data is lost; they are all easily accessible. There is access to order details, photo documentation, descriptive documentation and full service history of the machine or device. There is also greater control over the data filled in by the field technician because the form in the mobile app forces him to enter the required data. It is also possible to control the locations of service technicians in the field.
Easy contact - easy communication between the service technician and the office. Fast document flow.
Thanks to the implementation of such an application, it is possible to obtain an increase in the number of service orders processed with less workload and shortening the time of order service.
Our custom field service software means higher profit and greater customer satisfaction, as well as employee satisfaction. With our software application, you will improve efficiency, streamline processes, optimize operations of your service business.

Admin panel for back office workers - possible functionalities

Defining data of customers, service technicians, devices, and models as well as their documentation, and parts. The custom data structure of any complexity.
Easy order management. Scheduling and rescheduling service orders - manually or automatically. The structure of the service order data is determined individually after learning your needs. So is the data entered in the mobile app.
Assigning orders to field technicians – manually, automatically, or by the technicians themselves. Depending on your needs.
Real-time updates of job status. Convenient view of order statuses, together with data entered by the field service technicians, and photos from the mobile app; optionally also with videos and customer signatures. Overdue or short-term orders - are marked on the list so they do not escape the operator's attention.
Received data results in the immediate creation of a PDF service protocol with the customer's signature and automatically sending it to the customer's e-mail address.
Service history of the device with information: who, what, when.
Easy access to documents and manuals.
Real-time communication with field workers via chat, and push notifications.
Map view of customers, installations.
Real-time tracking of the field technicians positions.
Automated alerts.
A dashboard to analyze performance metrics.
Route optimization.
Optional: management of inspections and complaints.
Optional: management of distributors, installation companies - subcontractors.
Optional: asset management, inventory management. It is also possible to integrate our custom field service software with an external warehouse application.
Optional: training management, service engineer certificates and news.
Various other functionalities are possible. Contact us for more info.
Technologies: PHP, MariaDB, Vue.js.

Do you need a different feature?

Let us know!

Field service app for service technicians

On a smartphone or tablet

Employee login.
GPS position sending - in the background.
List of service orders.
Order details, customer data, devices being serviced, service history, devices documentation and manuals.
Easy data collection. Service form of any structure, according to your needs – to be filled by the employee. Possible entry of used parts, time, and labor cost.
Taking photos or selecting previously captured photos from your device's gallery. Possibility to make videos.
Entering the customer signature and the technician signature - on the mobile device.
Sending order data - when there is a good Internet connection. The application also works offline.
Real-time notifications (push) about assignment of an order or a message.
Chat with the panel operator.
Map with customer locations, navigation.
Optional: entering new installations, complaints, servicing inspections.
Optional: time recording.
Various other functionalities are possible in your field service app. Contact us for more info.
Technologies: Flutter, Android SDK (Kotlin), iOS (Swift).

Do you need a different feature?

Let us know!

Field service custom software development – how do we work?

Clear stages of cooperation

Our clients enjoy 70% faster operations and more profit

Optimization by 70% in a pest control company!

A field service management application

Custom CMMS software

HVAC service software