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Save time and boost your profits with our custom field service software
Custom field service software created for you, according to your way of working, your needs, and your documents – will optimize your work more than some ready-made application.
It will contain only what you require – so it will be easier to implement and more convenient to use. And the fee is a one-off.
Problems and challenges of our Clients
Are you experiencing one of these?
- Time-consuming creation, disposition, and management of orders.
- Working on paper, Excel sheets, outdated or suboptimal software - resulting in lost or outdated data, slow information flow.
- No control over your service technicians (or other workers) in the field, and ongoing orders. Impeded internal communication.
- Lack of a consistent and transparent knowledge base of your clients, their locations, equipment, and customer history.
- Problems in communication with your clients.
- Lack of a mobile app that allows your technicians to work in the field without access to a computer and the Internet.
- Scattered information in different software, not integrated - resulting in lost time.
Custom field service software - your benefits
- Adaptation and optimization - each application is custom-made. Sample case studies from our portfolio (like Soimul Taberei) show 50 - 70% reduction in order processing time after the implementation of our custom field service software!
- Convenience - creating and assigning orders to your service technicians is quick and easy in a convenient administration panel. All data on service orders, service history, manuals, and documentation files are available simply and clearly in the service technician app on the phone or tablet. The results of the field technicians' work, photos, and signatures - are clearly and conveniently present in the admin panel.
- Speed - the service technician immediately receives orders for execution. The results of the service work are immediately visible in the administration panel. Service protocol with customer's signature - automatically sent to their e-mail address.
- Confident control - no data is lost; they are all easily accessible. There is access to order details, photo documentation, descriptive documentation and full service history of the machine or device. There is also greater control over the data filled in by the field technician because the form in the mobile app forces him to enter the required data. It is also possible to control the locations of service technicians in the field.
- Easy contact - easy communication between the service technician and the office. Fast document flow.
- Thanks to the implementation of such an application, it is possible to obtain an increase in the number of service orders processed with less workload and shortening the time of order service.
- Our custom field service software means higher profit and greater customer satisfaction, as well as employee satisfaction. With our software application, you will improve efficiency, streamline processes, optimize operations of your service business.
Admin panel for back office workers - possible functionalities
- Defining data of customers, service technicians, devices, and models as well as their documentation, and parts. The custom data structure of any complexity.
- Easy order management. Scheduling and rescheduling service orders - manually or automatically. The structure of the service order data is determined individually after learning your needs. So is the data entered in the mobile app.
- Assigning orders to field technicians – manually, automatically, or by the technicians themselves. Depending on your needs.
- Real-time updates of job status. Convenient view of order statuses, together with data entered by service technicians, and photos from the mobile app; optionally also with videos and customer signatures. Overdue or short-term orders - are marked on the list so they do not escape the operator's attention.
- Received data results in the immediate creation of a PDF service protocol with the customer's signature and automatically sending it to the customer's e-mail address.
- Service history of the device with information: who, what, when.
- Easy access to documents and manuals.
- Real-time communication with field workers via chat, and push notifications.
- Map view of customers, installations.
- Real-time tracking of the field technicians positions.
- Automated alerts.
- A dashboard to analyze performance metrics.
- Route optimization.
- Optional: management of inspections and complaints.
- Optional: management of distributors, installation companies - subcontractors.
- Optional: inventory documents management. It is also possible to integrate our custom field service software with an external warehouse application.
- Optional: training management, service engineer certificates and news.
- Various other functionalities are possible in your field service app. Contact us for more info.
- Technologies: PHP, MariaDB, Vue.js.
Field service app for service technician
- Employee login.
- GPS position sending - in the background.
- List of service orders.
- Order details, customer data, devices being serviced, service history, devices documentation and manuals.
- Easy data collection. Service form of any structure, according to your needs – to be filled by the employee. Possible entry of used parts, time, and labor cost.
- Taking photos or select previously captured photos from your device's gallery. Possibility to make videos.
- Entering the customer signature and the technician signature - on the mobile device.
- Sending order data - when there is a good Internet connection. The application also works offline.
- Real-time notifications (push) about assignment of an order or a message.
- Chat with the panel operator.
- Map with customer locations, navigation.
- Optional: entering new installations, complaints, servicing inspections.
- Various other functionalities are possible. Contact us for more info.
- Technologies: Flutter, Android SDK (Kotlin), iOS (Swift).
Custom field service management software - prices
The prices given are indicative. Each project is priced individually.
No software, or your current software not adapted to the way you work
- Current capacity, number of orders, and profits
- Waste of time and money
- Suboptimal, uncomfortable work
- Lack of full control, possibly lost data
- Frustration
The sum of monthly installments for your current software
Medium-size custom field service software
- Duration: 3 - 4 months
- Technologies: PHP+ Flutter
- Team size: 6 people
- Admin panel for office workers, managers. Possible panel functionalities are listed above.
- Android and iOS mobile applications for your service technicians or other field workers. Possible app functionalities are listed above.
- All required installations
- Intellectual property rights transfer
- Source codes
- 12-month warranty
- Higher efficiency (more orders handled with a given amount of work and time), higher profits.
- Saved time and money
- Optimal, comfortable work in your software
- Full control; all the data are available quickly and conveniently
- Peace of mind
20,000
Large-size custom field service software
- Duration: from 6 months
- Technologies: PHP+ Flutter
- Team size: 6 people
- All the features like in the previous option
- Various other custom features and functionalities, specific to your company needs, like some or all of the below features.
- Managing installation companies, distributors, certified service companies, their certificates, employees (each has their access to the panel).
- Managing product categories, brands, and models of devices.
- Handling machines installations, start-ups, inspections and complaints.
- Fully flexible structure of service orders and protocols defined in the admin panel.
- Internal admission documents (for inventory), device units, spare parts.
- Other features and functionalities are possible. Contact us!
50,000
Field service custom software development – how do we work?
- 1. Free consultation
- 2. Design and implementation
- 3. Enjoying the benefits!
Our clients enjoy 70% faster operations and more profit
Testimonials about our custom field service software development company
Custom field service software development - features of our offer
- A free quote in 1 - 2 days
- Insight and optimization
- Experience in field services
- Proven technologies
- Implementation from 3 months
- Good communication
- 12-month warranty
- Competitive prices
- A free quote in 1 - 2 days
- Insight and optimization
- Experience in various industries
- Proven technologies
- Implementation from 3 months
- Good communication
- 12-month warranty
- Competitive prices
Implementing custom field service software: steps and best practices
The adoption of tailored field service software within a company must be deliberate and systematically organized. To do this:
- Gain agreement on primary goals such as increased number of orders processed, faster order processing, enhancing workforce efficiency or advancing inventory management before rolling out the software.
- Formulate a cross-functional project team that can reach an accord regarding which service software to implement.
- Choose a competent partner to develop custom software that will offer the necessary support in both understanding your needs, designing the software appropriately, the technical aspects, and overseeing the project for successful implementation.
An elaborate rollout strategy should lay out definite actions, schedules, and required assets, considering the trial run of the system with select groups before widespread application. Regularly tracking performance metrics and evaluating results at each phase allows prompt detection of problems and adjustments to enhance deployment strategies.
It’s imperative during this process to maintain transparent communication with all parties involved to inform them about ongoing developments and modifications. Providing extensive training initiatives coupled with strong assistance frameworks guarantees employees are equipped to exploit the new system comprehensively for maximum benefit.
Identifying business requirements
Recognizing the specific needs of a business is essential when adopting bespoke field service software. This crucial initial phase consists of establishing consensus on what the business aims to achieve, such as better utilization of the workforce, refining inventory management capabilities, or upgrading overall business processes. By conducting an audit of current operations, it becomes possible to pinpoint precise improvements required and identify opportunities for more efficient or effective conduct in various aspects of service delivery.
It’s important to include field technicians in the requirements’ formulation process, as their input can pinpoint key features which enhance their efficiency and simplify their tasks. Engaging these technicians not only tailors the software to meet their specific needs, but also contributes to a solution that bolsters overall business results.
Ensuring that there’s an in-depth understanding of these requirements enables the resulting field service software to be well-suited to meet them. This alignment results in optimal use of the software and achieving maximum return on investment (ROI).
Evaluating and selecting a provider
Choosing a technology collaborator to implement tailor-made field service software requires verification that they possess:
- experience in developing custom field service management software,
- case studies of developed applications that have actually optimized the operations of companies using them
- competence in executing projects punctually and within financial constraints,
- software support standards after implementation,
- the capability to furnish cutting-edge integrations, addressing the progressive demands of the company,
- proficiency and assets aligned with the business’s operational timeline and enduring goals.
This meticulous vetting is pivotal for guaranteeing seamless installation of the software and its effective incorporation into current management workflows.
Training and support
Ensuring that field service teams are fully trained and supported is essential for them to effectively harness new field service management software.
It is crucial for providers of such software solutions to facilitate an easy transition by providing ongoing training and post-launch assistance. Assessing the level of support available for implementation and ongoing services becomes a pivotal aspect while choosing a piece of field service management software. When evaluating vendors, prioritize those offering prompt issue resolution, quick response times, and comprehensive support during rollout phases—these aspects are central considerations when judging vendor provisioned services and backing related to the chosen management solution.
Selecting the right custom field service software for Your Business
It is essential to make a well-informed choice when it comes to selecting tailored field service software for your business. The decision goes beyond the allure of advanced features—it’s about identifying a software solution that aligns with the distinct needs and aims of your enterprise. Such software should be both potent and user-friendly, enabling optimal utilization and benefits. You must also consider how the onboarding process, implementation strategies, and available support will fit with your organization’s scale.
Opt for a field service solution that perfectly balances sophistication with ease of use while considering your unique demands for high-level capabilities. Weigh up the investment in this field service management tool against its comprehensive nature as well as the quality level of customer assistance provided by the vendor.
Industry-specific solutions
The process of selecting the appropriate software provider requires an assessment of their proficiency and experience in the industry, as well as their ability to deliver advanced integration capabilities. Accurately pinpointing business needs involves recognizing the particular challenges, assets, and deficits specific to that industry while also focusing on resolving distinct customer difficulties.
Opting for a software development firm with established success in creating field service management solutions is crucial. Important is confirming that they provide extensive support after deployment along with robust service agreements.
Scalability and flexibility
When choosing custom field service software, it is crucial to prioritize scalability and flexibility. The ability of the software to accommodate business growth or shifts in operational requirements ensures that the tool continues to be useful as your company progresses. Opting for a scalable field service solution is essential. This foresight helps prevent future expenses and complications associated with transitioning to different platforms due to expansion.
Leveraging cloud-based solutions for field service can significantly enhance scalability and provide adaptability, which empowers businesses to efficiently oversee their services across various sites. This approach simplifies managing operations while keeping costs under control.
Integration and compatibility
When ordering custom field service software, it’s essential to consider its ability to integrate and be compatible with the current tech infrastructure of a company. The objective is for the software to operate cohesively alongside other systems, thereby optimizing performance while causing minimal interference with ongoing operations.
Frequently asked questions
Field service software tailored to your needs boosts productivity and efficiency by quickening order scheduling and assignment, fostering improved internal communication, and equipping the company with comprehensive analytics and reporting capabilities. As a result of these enhancements, operations become more streamlined, allowing for enhanced decision-making processes.
Begin by pinpointing the specific needs of your business to tailor the field service software accordingly. Choose a provider that aligns well with these requirements and has appropriate experience. Dedicate sufficient time for communication with the supplier, and resources to train and support your employees, facilitating a smooth adoption of the software within your field service operations for successful deployment.
Do you have questions or comments?
We are happy to help.
