AI for Restaurants – answer all calls 24/7
Missing calls (and orders) during peak hours? Experiencing chaos in table reservations?
Our custom AI voice assistant answers calls 24/7, understands guests, speaks naturally, and handles takeaway orders and table bookings end-to-end.
Want to talk to this AI for restaurants and see how it will work for your restaurant?
Watch voice AI for restaurants in action
Experience real-time voice AI for restaurants in action. No robotic menus—just natural conversation.
Is voice AI right for your restaurant?
It’s not for everyone. In 10 seconds you’ll know whether voice AI makes sense for your restaurant or not.
It’s a great fit if:
- You sometimes miss calls (and orders or reservations), especially during peak hours, weekends, or holidays.
- You want to accept reservations and orders after hours but don’t want to hire extra staff.
- Many phone calls are simple and repetitive (opening hours, address/parking, “Do you have a table tonight?”, allergens, takeaway).
- You experience a conflict between answering phones and serving customers on-site.
- You experience chaos around table booking, changes, cancellations, and confirmations.
- Phone orders for takeout are prone to errors, and upsells are forgotten
- You need to serve clients in different languages.
It’s not for you if:
- You don’t take phone reservations or phone orders at all (walk-ins or online-only) and don’t plan to.
- You never miss calls and your current phone process works perfectly.
- Phone calls take little time and don’t really disturb your daily work.
- Most calls are long, complex conversations that must be handled by a manager every time.
- You’re not interested in increasing booking capacity or improving guest experience.
- Your menu, prices, and rules change constantly and you can’t provide a reliable source of truth (menu link / PDF / POS / guidelines)
Testimonials from our clients
Portfolio of our voice AI assistants
Selected voicebots we’ve built. See more on our Portfolio page.
Key features of a restaurant AI voicebot
Here’s what our AI voice assistant can do to streamline calls, orders, and reservations in your restaurant.
- The restaurant voicebot picks up unanswered calls 24/7 — even several at once. Your operator can forward only calls you don’t answer to the bot.
- She understands the customer’s intent instantly through natural conversation and talks like a human, not some old-generation banking bot. Reservations, takeaways, FAQs, complaints, and directions are handled without rigid menus.
- Takes takeaway and delivery orders in a structured way (collects items, sizes, notes, and addresses if needed) and forwards them to your team. Does upsell.
- The voicebot books reservations based on your rules (opening hours, party size, seating preferences, time limits).
- The AI assistant cancels or moves bookings at the customer’s request. Keeps your calendar accurate and up to date.
- Confirms & reminds guests to reduce no-shows (reminder + confirmation before the visit).
- The voicebot answers repetitive questions: opening hours, address, parking, terrace/garden, kids, pets, allergens, accessibility, “menu of the day”, etc.
- Transfers to a human when needed (VIP requests, complex complaints, special events) with a short context summary.
- Can send SMS with links, i.e., the menu, Google Maps directions, Google review form, reservation confirmation, and policies.
- Call dashboard: call summaries + recordings in Google Sheets or a simple dashboard.
- Handles funny and surprising questions intelligently.
How we’ll build your restaurant voicebot
A clear, step-by-step process – with a real person on our side and a tailor-made AI assistant on yours.
1. Discovery & scope (2–5 days)
- A short call to understand how you operate: booking rules, peak hours, typical questions, takeaway/delivery flow, and your current software, if used.
- You send us your menu (or highlights), policies, and key info (hours, location, parking).
- We prepare and send you the scope and agreement documents specifying what the AI will do and will not do.
- We agree on a one-off setup fee (depends on scope; 1-2 months of care and updates are included) and a monthly subscription (based on expected minutes).
2. Tailor-made agent build and setup (2–4 weeks)
- We sign the agreement, and you pay the initial deposit.
- We set up access to tools you already use (calendar, reservation system, email, etc.).
- We build a custom AI agent for your restaurant: reservations, FAQ, orders, special requests, tone of voice.
- We configure phone routing and integrations, SMS, language, and a “human handover” number.
From the beginning we consider GDPR and data privacy requirements.
3. Your tests (1 week)
- You get a real phone number where your AI assistant is already working.
- You and your team test typical scenarios and edge cases.
- You send feedback within scope; we iterate quickly until it feels right.
4. Go-live in your phone system
- We create a new phone number for the AI assistant.
- You can redirect missed calls only or all calls to it by sending an SMS to your operator.
- You provide a backup number for a human; the agent forwards calls when requested.
- We set up fallback rules if the AI is temporarily unavailable (forwarding / voicemail).
5. Ongoing care and improvements (1 - 2 months)
- We monitor real calls, refine answers, improve booking success rate, and reduce friction.
- We suggest optimizations based on real guest behavior and questions.
- You can end the agreement at any time with one month’s notice. No long lock-ins.
Benefits of voice AI in your restaurant
Discover how AI phone automation helps restaurants increase revenue, reduce missed calls, cut costs, and deliver 24/7 customer service — without hiring more staff.
- More orders or reservations during peak hours — the AI voicebot can handle many calls at once.
- 24/7 customer service. Thanks to AI, restaurant guests can book after hours, on closed days, and during busy service.
- Less load on staff: fewer interruptions while serving guests on-site.
- Fewer no-shows thanks to confirmations and reminders.
- Consistent guest experience: the AI assistant answers the call after the same number of rings, polite, calm, and helpful every time.
- Actionable insights: summaries and recordings show what guests ask most and where you lose bookings.
AI voice agent development – technologies
Retell AI
For voice AI prompting, call settings and the general setup.
n8n
For all integrations and additional agent improvements.
FAQ about restaurant voice AI
Will guests be angry that they are talking to a bot?
Most guests don’t care as long as they get a quick, clear result. The assistant speaks naturally (no “press 1, press 2”), understands what the guest wants, and either completes the booking/order or transfers to your team when needed.
Do I have to change my phone number?
No. You keep your existing number. We set up a new internal number for the AI assistant, and you can forward only missed/rejected calls (or after-hours calls) to it. You can change or disable forwarding anytime.
Can it handle both reservations and takeaway orders?
Yes. It detects intent and follows the right flow. If needed, it can prioritize reservations during peak hours and send takeaway requests to staff with a summary.
How does it know if you have a table available?
We implement availability rules that match your workflow: simple capacity rules, time-slot rules, or a direct integration with your reservation/calendar system — depending on what you use and how precise you want it.
Can it handle special requests (allergies, kids, terrace, pets)?
Yes — it can ask the right follow-up questions, store notes, and include them in the booking summary. You decide which requests require a manager handover.
How much does it cost?
Cost depends on scope and call volume. There is a one-off setup fee for building your custom assistant and 1-2 months of tuning it, plus a monthly subscription based on expected minutes. During our first call, you’ll get a clear estimate for your restaurant.
How long does it take to launch?
A first working version is usually ready in 1–4 weeks, depending on complexity and how quickly we receive your menu/rules and access to tools.
What happens if the AI does not understand something or makes a mistake?
It’s trained to ask follow-up questions and confirm details rather than guessing. If it still can’t resolve the situation, it transfers to a human. We also review real calls (especially early on) and continuously improve the agent.
What happens if the AI assistant is unavailable or there is a technical problem?
We can agree on a phone-level backup scenario (forwarding / voicemail) so calls are still handled. The exact setup depends on your provider and is defined during implementation.
What if I want to stop using the AI assistant?
You stay in control. You can end the agreement with one month’s notice and revert to your previous phone handling anytime.
Let's talk about your AI assistant
We will call you back or reply by e-mail within an hour (Mon – Fri 9 am – 5 pm CEST).
