KIPI

Pellet stove service software for managing installations, servicing, complaints, inspections of pellet stoves.

It consists of an admin panel and a service technician app.

Apple

Website

Android

users, customers, parts, products, service orders
network of distributors and their service technicianc
separate login for admin, 1st and 3rd degree distributors. Everyone can see their data
list of installation, service, warranty orders with the indication of overdue and problematic orders
maps with positions of technicians and products
chat between the distributor and installer
automatic loss of warranty if warranty service does not happen
service technicians are deactivated after one year period

the customer registers
then the customer registers their product, selects the distributor and installer who receives a push notification in his mobile application, in order to set the installation date
possibility to register a service order
customer products: list and details
chat with the office

login
list of orders to be performed and historical: installation, service, warranty
filling out the order form (lots of burner and boiler parameters), taking pictures, sending to the server
customer’s handwritten signature
offline action
dispatch of service technician GPS position
option to register an installation order with new customer details
push notifications: about a new order, about the need to set the date and time of installation or service and about a new message from the office
chat with the office

Screenshots

Click one of the screenshots to zoom in